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Is there any limit upon what I can claim for or who I can claim against?

In essence no, as any bank operating in England and Wales is subject to the similar obligations. You can refer any matter to the Banking Ombudsman and if not happy, then seek a judicial review in the High Court. The other route is to seek compensation by threatening and then bringing proceedings against the offending bank in the County or high Court.

The Legal Company
1st Floor
Kensington High St
London
W8 6SN
(By Appointment Only)

All Correspondence to:
The Legal Company
Hilton Regus Express
Outwood Lane
M90 4WP